These might have sounded a bit far-fetched a decade ago. But the hotel industry has been undergoing a technological revolution, and the pace of change is accelerating. In many ways, technology is shaping the future of hotels and redefining the way they operate and provide services to their guests.
When businesses describe the benefits of their product or service, they often note that it can save time. They take this benefit as self-evident: In their view, all businesses should want to reduce man-hours for certain tasks.