Key Benifits
Aiello Voice Assistant (AVA) leverages data-driven insights to provide all-around support for the challenges faced by the hospitality industry.
Calls by
66%
Review Rating by
10%
Dining Orders by
33%
Optimize
Operational Efficiency
AVA eases front desk workload during peak hours by answering FAQs and managing service requests automatically—freeing up staff to focus on delivering personalized guest experiences. AVA replaces multiple devices, simplifies setup, and reduces CAPEX through seamless hardware integration.
All it takes is power and Wi-Fi.
Enhance
Guest Engagements
AVA’s advanced conversational AI enables accurate, multilingual communication—answering guest questions, executing voice commands, and delivering seamless frontline service. Guests enjoy personalized experiences with intuitive voice control—managing room settings, playing music, and discovering local attractions, all in one seamless journey.
Drive Revenue
with Smart, Targeted
Promotions
AVA creates multiple guest touchpoints throughout the stay, using broadcasts and digital signage to proactively promote your services, products, and special offers—boosting conversions and revenue. With built-in marketing capabilities, AVA delivers targeted messages directly to guests.
Invest Smart with
Future Expansion
Switching from a physical PBX to a software-based solution cuts capital costs and allows you to scale lines flexibly with demand. With AVA using in-room Wi-Fi, there's no need for traditional phone wiring—eliminating the hassle of cable replacements.
Visualized Data at a Glance
AVA provides multi-dimensional insight reports that are easy to read and actionable. For hotel groups, a dedicated dashboard allows you to view performance by individual property or compare across multiple hotels. Quickly uncover key results and turn data into gold—powering smarter, more precise operations.
Trusted by Leading Hotels Worldwide
"AVA’s multilingual capabilities and round-the-clock service provide guests with an instant, personalised experience, perfectly aligning with the core value of Capella Hotels and Resorts."
Dennis Laubenstein
General Manager of Capella Taipei,
Taiwan
"In addition to assisting administrative work with mobile phones, AVA also enhances internal operational efficiency."
Global Head
Prince Smart Inn Miyazaki,
Japan
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"AVA allows us to interact with our in-house guests more frequently, collect, collate and process their feedback and requests more efficiently, plus analyze user data."
Pierre Leif Edlund
General Manager of Chatrium Grand
Bangkok, Thailand
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FAQs
What technologies power AVA?
Use AI hybrid model combining LLM andsimple AI. LLM for complex inquiries like,"I' m here for a relaxing weekend getaway.How should I plan my day?" Simple modelfor for quick commands like, "Lights ON."We continuously leverage the latest Almodels for faster, more accurate responses.
How is AVA different from other solutions?
AVA is designed specifically for thehospitality industry, with full support fordiverse languages, cultures, and localpreferences. Its highly customizableplatform adapts to hotel-specific needs,while delivering data-driven insights intoguest behavior to enhance service and satisfaction.
Is AVA compatible with current hotel systems?
Yes. AVA connects effortlessly with majorPMS, TMS, PABX, RCU, and loT platforms—enabling real-time room statussync, automated task management, andfully connected hospitality ecosystem.
Why settle for 2
benefits when you
can have 10?
With the same or even lower cost, your guests can have10 options--why limit them to just 2?
Happy Guests, Greater Revenue
Why settle for 2
benefits when you
can have 10?
With the same or even lower cost, your guests can have10 options--why limit them to just 2?
Happy Guests, Greater Revenue