We had the opportunity to sit down with Daniel Kerr, General Manager of the newly opened Chatrium Grand Bangkok luxury hotel and get his insights on the future of the Thai luxury hospitality industry, the importance of innovation, and Chatrium Grand Bangkok's pioneering role as the first luxury hotel in Bangkok powered by Aiello Voice Assistant (AVA).
By implementing AVA, InterContinental Kaohsiung was able to significantly reduce unnecessary labor costs, generate service efficiency and increase their upselling opportunities, leading to higher in-house consumption while creating unforgettable experiences for their guests. In addition, the hotel is now able to work with new pieces of information about customer preferences and further elevate its offerings.
Taiwan is set to welcome its newest and highest altitude international hotel next March, the Hotel Indigo Alishan. Located in the picturesque region of Alishan, the hotel offers guests a unique blend of modern luxury and natural beauty. Aiello is proud to partner with the Hotel Indigo Alishan to implement its Voice AI technology, Aiello Voice Assistant (AVA), in the hotel's guest experience.
The long awaited Chatrium Grand Bangkok is now open! On December 7, 2022, it held its official launch event from its prime location in the famous Siam area, already positioning itself as one of the city's major luxury landmark.
" Having AVA has helped us in terms of overcoming staff shortages and improving customer experience, but what's impressive is how fast it took off our close collaboration with local businesses and boosted tourism in Hualien."