Hotel automation is a process of offloading repetitive manual tasks from staff to technology. Whether it is streamlining daily tasks of guest-facing departments or at the backend, automation simplifies hotel operations and helps your teams work together like a well-oiled machine.
Because employees may have worked with a legacy system for so long, they may tend to work in the same manner even when using new AI solutions. For example, a hotel worker accustomed to pen-and-paper for task management may write an entire paragraph to describe the location of a water spill. They could have saved time by simply taking a photo of the spill in question, a function available in TMS Pro that some may be unaware of.