ChatGPT-Powered Tools Are Officially on the Rise and Poised to Become the Latest Trend in the Travel Industry
There are now some truly impressive tools powered by ChatGPT, designed to help us plan trips in a remarkably human-like way. This kind of chatbot technology is like having your own personal travel agent — letting you chat as if with a local friend who knows your destination inside out. You can get hotel room rates, dining, and attraction suggestions that best suit your taste and budget.
New ChatGPT-powered tools are emerging almost every week. Some are excellent, while others may still need refinement. But one thing is certain: because this technology is free and easy to use, we can expect it to bring disruptive change to various industries, including travel.
This article introduces several ChatGPT-powered tools that help us plan trips in a human-centric way and point the way forward for the travel industry.
ChatGPT Plugins – Expedia & Kayak
With the launch of GPT-4, OpenAI introduced a new feature — ChatGPT Plugins. These plugins allow developers and businesses to extend ChatGPT’s capabilities so it can read from external websites.
The first batch of ChatGPT plugins has already been created, though they are not yet publicly available. Among the pilot plugins are two popular travel brands, Expedia and Kayak. Let’s take a closer look.
Expedia ChatGPT Plugin:
The Expedia plugin enables ChatGPT to use Expedia’s data to give detailed answers to user queries. With this plugin, ChatGPT users can easily get detailed information about specific flights, accommodations, and more, and then click through to Expedia’s site to book their trips.
For example, if a user asks: “Can you arrange an anniversary trip to Paris for my parents?” ChatGPT decides whether to use the Expedia plugin or just rely on its base model. Users can also explicitly instruct ChatGPT to search Expedia, e.g., “Use Expedia to arrange a trip to Tokyo for me.” This allows instant browsing of hotel and flight prices, or searching for both in the same request.
In early April 2023, Expedia Group announced that it had integrated ChatGPT into its iOS app. This integration lets users ask questions and then book Expedia experiences directly within the app.
Kayak ChatGPT Plugin:
The second travel brand integrating with ChatGPT is Kayak. The Kayak ChatGPT plugin allows users to interact more naturally with Kayak’s search engine. For instance, if a user requests hotel recommendations for a specific location, ChatGPT can understand and retrieve matching options from Kayak. Users can then click through to Kayak’s site or app to book.
TripNotes – Travel Planning & Assistance App
After the ChatGPT boom began, the founders of TripNotes decided to drop everything and devote themselves to building the product using ChatGPT.
Matthew Rosenberg, co-founder of Welcome, said: “We are now entirely focused on developing TripNotes.” He added, “For those of us in tech and consumer tech, it’s obvious this will be the main way people travel in the future.”
TripNotes uses ChatGPT to create personalized itineraries from sources like emails, travel articles, or social media posts, providing details such as business names, opening hours, locations, Google and Yelp reviews, and photos. It can also adjust your plans based on factors like weather. However, because ChatGPT still has limitations such as outdated or missing information, users should double-check and supplement the details.
DuveAI
Duve, an Israeli company, uses OpenAI’s ChatGPT-4 to improve communication and the overall guest experience in hotels. Hoteliers can create and send personalized content to guests, automatically reply to emails, and use ChatGPT to summarize messages — enabling efficient, tailored interactions. DuveAI aims to improve hotel business operations, boost efficiency, and save time and costs, while preserving the personalized service that defines hospitality.
Aiello – The World’s First ChatGPT-Powered AI Voice Assistant for Hotels
We’ve integrated ChatGPT into our hotel voice assistant, Aiello Voice Assistant, with the goal of enhancing the hotel experience through conversational AI. Our aim is to make hotels feel more natural and human-centric, enabling guests to communicate effortlessly through voice. Now, with just a single spoken command, guests can solve virtually any request. In the coming months, we plan to roll out this technology update to all Aiello hotels and new customers.
Read more: Aiello – The World’s First ChatGPT-Powered AI Voice Assistant for Hotels
Conclusion
In recent months, there have been many fascinating developments in artificial intelligence. Following the release of GPT-4, Google opened access to its most advanced model, Bard, and even Baidu was forced to publicly unveil its first Ernie model.
At the same time, Microsoft launched its AI-powered Office suite, Copilot, while some AI pioneers — including Elon Musk — warned that the pace of these developments is moving too fast.
In this article, we introduced the first wave of ChatGPT-powered tools. In the months ahead, we can expect this list to grow rapidly. With the rise of AutoGPT, interactions with these tools will become even more seamless.
Aiello is committed to helping hotel leaders stay ahead of the curve and find innovative solutions aligned with their business goals. If you have any questions, feel free to reach out to learn how conversational AI can help your business — we will reply within three business days.
