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This article explores the significant role of a concierge and the power of top communication skills in crafting unforgettable experiences for your guests.
The workforce is facing the Great Resignation, and one of the hardest hit industries is hospitality. With employees increasingly preferring remote or hybrid setups, there are fewer job-seekers willing to work on-site at a hotel.
In this blog post, we compare and contrast these two options, taking into consideration critical factors such as cost, performance, scalability, reliability, security, privacy, and control.
These might have sounded a bit far-fetched a decade ago. But the hotel industry has been undergoing a technological revolution, and the pace of change is accelerating. In many ways, technology is shaping the future of hotels and redefining the way they operate and provide services to their guests.
Hotels often pride themselves on their white glove service. When a guest goes up to a staff member or the concierge, they will answer any question, concern, or request as promptly as possible. Most hotels feel that this hand-holding is indicative of great customer service.
Soon enough, leading hotel chains may be compelled to rethink the future of in-room phones and entire phone systems on their premises.
