Imagine Your Guests:
Hans, a father from Germany, checks into your hotel with his family of six for a five-night stay. The kids have clogged the bathtub, and after a long day of travel, the parents are too exhausted to go out for dinner. Hans simply scans a QR code on his phone, and within a minute, he has placed an order for a Northeastern Thai set meal with a spice level note, reported the clogged bathtub, and requested laundry service pickup. How does your hotel efficiently fulfill Hans’ requests?
Aiello GuestWeb: The AI-Powered Concierge for Hotels
Aiello GuestWeb is a mobile AI concierge designed specifically for hotels, supporting guest needs from pre-arrival to their stay. With multilingual capabilities, its AI-powered chatbot can respond in 58 languages, reducing over 60% of inbound calls by answering guest inquiries instantly. The most common use case is assisting guests during their stay, providing timely information and services to enhance both guest experience and operational efficiency.
Seamless Guest Services Anytime, Anywhere
- Pre-arrival & On-the-Go Convenience: Guests can pre-order restaurant meals while returning to the hotel, ensuring a seamless dining experience upon arrival.
- Instant Service at Hotel Facilities: Whether by the pool or in-room, guests can order drinks or request services via their mobile devices, eliminating wait times and reducing the need for additional on-site staff.
Enhancing Resort-Scale Operations
For large resorts, guests frequently need shuttle reservations or room location assistance. Traditional human-operated services often result in long wait times and language barriers, leading to frustration. Aiello GuestWeb’s AI chatbot ensures instant, multilingual assistance, improving service efficiency and guest satisfaction.
Unlike traditional digital concierges, such as rule-based chatbots or rigid menu-driven systems, Aiello GuestWeb offers dynamic, human-like interactions, providing fast and accurate responses to guest inquiries.
AI-based chatbot vs Rule-based chatbot
Breaking Language Barriers
On average, hotel staff speak two to three languages, while hotels serve guests from 8–20 different nationalities, covering 8–10 languages. Aiello GuestWeb supports 58 languages, allowing seamless multilingual conversations without the need for language switching. This reduces the need for hotels to hire multilingual staff, alleviating operational burdens.
Boosting Revenue & Streamlining Operations
For hotels offering extensive in-room dining options, Aiello GuestWeb integrates directly with hotel ordering systems, embedding menu links within chatbot conversations. This shortens the sales journey, streamlining service requests, laundry pickup, maintenance reports, and even task management—all within a single interface.
Digital Transformation: Eliminating Paper-Based Materials
Aiello GuestWeb replaces all paper-based hotel materials, eliminating the time spent updating printed information and reducing the risk of outdated content. Hotels save an average of 97% of the time required for updates. While traditional printed materials are limited to 3–5 languages, Aiello GuestWeb removes this constraint, making information accessible to a broader range of international guests, driving upselling opportunities and increasing revenue per guest.
No App Downloads Needed
Guests can access Aiello GuestWeb simply by scanning a QR code—no downloads required. Hotels can update information in real-time and rely on the AI chatbot to handle all guest inquiries seamlessly.
If you’ve used similar services before and are looking to optimize them, or if you’re exploring this for the first time, we invite you to schedule a demo with our experts. We look forward to helping your hotel reduce operational burdens while driving greater revenue.
Transform guest interactions, streamline operations, and maximize revenue with Aiello GuestWeb.
